The broken dongle must be returned to FlowJo, LLC. If a FlowJo dongle breaks due to rough handling, such as twisting it in the computer, dropping a laptop, hitting it with a vacuum cleaner or foot, a new dongle will be sold to the researcher for a replacement fee plus shipping.If a FlowJo dongle is defective due to its manufacturing, FlowJo will replace it without cost, and the faulty dongle must be returned to FlowJo, LLC.The Serial ID for the dongle will appear after the slash mark (“\”)
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